Get to Know Us - Survey Results

2010 Erb Customer Survey Results!

In April 2010, we sent surveys to our customers across Canada and the USA. Their efforts and responses were greatly appreciated!

The results were overwhelmingly positive in all categories and we were very pleased to see that we are meeting our customer's expectations. Some customers did also tell us about areas in which they would like to see improvements and those will be our focus over the next year as we continue to strive to deliver the best service, satisfaction and success for all.

Here are the results!

• Erb Provides
• Our Drivers
• Our Operations People
• Our Office Administration Provides
• Our Technology
• Our Account Managers

Erb Provides:
N/A Poor / Fair Excellent
1. On-time delivery	2.8% 2.8% 7.5% 8.5% 49.1% 29.2%
	N/A Poor   Fair Excellent
2. On-time pickup	4.8% 2.9% 6.7% 7.6% 50.5% 27.6%
	N/A Poor   Fair Excellent
3. Product in good condition when delivered	0.0% 1.9% 5.8% 3.8% 54.8% 33.7%
	N/A Poor   Fair Excellent
4. Equipment that is clean	2.9% 0.0% 1.9% 2.9% 53.3% 39.0%
	N/A Poor   Fair Excellent
5. Adequate equipment availability	11.4% 0.0% 4.8% 6.7% 39.0% 38.1%
	N/A Poor   Fair Excellent
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Our Drivers:
N/A Poor / Fair Excellent
1. Are neat in appearance	4.8% 0.0% 2.9% 6.7% 58.7% 26.9%
	N/A Poor   Fair Excellent
2. Are polite and courteous	4.8% 1.0% 0.0% 11.5% 50.0% 32.7%
	N/A Poor   Fair Excellent
3. Aid in solving problems	9.6% 0.0% 1.0% 21.2% 40.4% 27.9%
	N/A Poor   Fair Excellent
4. Perform their duties safely	4.9% 0.0% 2.0% 8.8% 54.9% 29.4%
	N/A Poor   Fair Excellent
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Our Operations People:
N/A Poor / Fair Excellent
1. Act professionally and with integrity	1.0% 1.0% 1.9% 4.8% 49.5% 41.9%
	N/A Poor   Fair Excellent
2. Are polite and courteous	1.0% 1.0% 1.9% 4.8% 49.5% 41.9%
	N/A Poor   Fair Excellent
3. Aid in solving problems	1.0% 1.9% 1.9% 7.7% 44.2% 43.3%
	N/A Poor   Fair Excellent
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4. React quickly to my needs	1.0% 1.0% 1.9% 6.7% 44.8% 44.8%
	N/A Poor   Fair Excellent
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Our Office Administration provides:
N/A Poor / Fair Excellent
1. Problem solving solutions	10.7% 1.0% 1.9% 12.6% 51.5% 22.3%
	N/A Poor   Fair Excellent
2. Accurate and timely invoices	9.7% 1.0% 1.0% 8.7% 53.4% 26.2%
	N/A Poor   Fair Excellent
3. Support in Overages, Shortages & Damages	11.8% 1.0% 5.9% 13.7% 47.1% 20.6%
	N/A Poor   Fair Excellent
4. Technical support to enhance your business	26.5% 1.0% 4.9% 22.5% 31.4% 13.7%
	N/A Poor   Fair Excellent
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Our Technology:
N/A Poor / Fair Excellent
1. Is easy to use for checking Proof of Delivery	34.0% 0.0% 2.1% 11.3% 35.1% 17.5%
	N/A Poor   Fair Excellent
2. Allows for convenient Shipment Tracking	34.7% 0.0% 4.1% 11.2% 35.7% 14.3%
	N/A Poor   Fair Excellent
3. Provides Billing Accuracy	37.1% 0.0% 5.2% 15.5% 30.9% 11.3%
	N/A Poor   Fair Excellent
4. Includes a comprehensive website	38.1% 0.0% 1.0% 19.6% 29.9% 11.3%
	N/A Poor   Fair Excellent
5. Includes an interactive resource area	42.3% 0.0% 2.1% 22.7% 25.8% 7.2%
	N/A Poor   Fair Excellent
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Our Sales Account Managers:
N/A Poor / Fair Excellent
1. Are knowledgeable about Erb services	11.8% 0.0% 3.9% 7.8% 41.2% 35.3%
	N/A Poor   Fair Excellent
2. Are readily accessible	9.8% 1.0% 4.9% 9.8% 41.2% 33.3%
	N/A Poor   Fair Excellent
3. Are concerned about your transportation interests	7.9% 4.0% 4.0% 11.9% 37.6% 34.7%
	N/A Poor   Fair Excellent
4. Assist in solving your concerns/problems	10.0% 2.0% 7.0% 11.0% 38.0% 32.0%
	N/A Poor   Fair Excellent

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